Launch day feels like the finish line. The site is live, the new pages look great, and everyone moves on to the next thing.
But a website isn't a brochure you print once. It runs on software that needs updates, sits on a server that needs watching, and holds content that needs changing. If nobody's looking after it, small problems pile up quietly. If you've read our posts on lead leaks and the 60-minute audit, you've seen how that happens. Fixing the leaks once helps. Keeping them fixed is the part most businesses skip.
Here's what ongoing care really involves, what goes wrong without it, and how we handle it at 3by400.
What goes wrong when nobody's looking
Most site problems don't show up as a dramatic crash. They build slowly.
- Updates get skipped. Core software and extensions fall behind, and outdated software is one of the most common ways sites get compromised.
- Backups don't exist, or don't work. You only find out when you need one.
- Downtime goes unnoticed. The site is down overnight or over a weekend, and the first person to notice is a customer.
- Attacks go unchecked. Automated login attempts and traffic floods hit small sites all the time, not just big brands.
- Little fixes wait. A broken form, a login problem, or an outdated page sits for weeks because nobody's sure who handles it.
Any one of these is manageable. Together, they're how a healthy site turns into an expensive rebuild.
The two parts of good website care
Ongoing care comes down to two jobs. One keeps the site running safely in the background. The other handles changes and fixes when you need them. At 3by400, those are Boutique Hosting and On-Demand Support.
Boutique Hosting: the background work
This is the work you shouldn't have to think about. It just needs to happen, every day.
- Nightly backups that we can restore when needed, so a bad update or a mistake doesn't turn into a disaster.
- Core software updates, so your site isn't running on outdated code with known security holes.
- 24/7 uptime monitoring with a 99% uptime guarantee. If the site goes down, we know about it, and you don't have to wait for a customer to tell you.
- Security and monitoring at both the server level and the site level. That includes firewalls at both levels plus protection against brute-force login attempts and DDoS attacks (floods of traffic meant to knock a site offline).
Every site is different, so pricing is custom. It's based on how much disk space you need and how much traffic your site gets. We offer hosting in a shared environment or on a dedicated server, depending on what fits.
One note: Boutique Hosting is available to our design and development clients and our maintenance clients. We host sites we know well, which is part of why we can look after them properly.
On-Demand Support: help when you need it
Background care keeps things stable. But you'll still need changes and the occasional fix. That's what On-Demand Support covers:
- Content additions and updates
- Simple feature additions
- Backup restoration
- Error fixes
- Login assistance
And plenty of other day-to-day requests.
The difference is how you pay. Instead of a monthly retainer you're charged for whether you use it or not, On-Demand Support means you only pay for what you need. It's billed monthly, only in months you use it, at transparent hourly rates. No guessing what a small change will cost, and no paying for hours that go unused.
Like hosting, On-Demand Support is available to our design and development clients and maintenance clients.
Do you need ongoing care? A quick self-check
Answer these honestly:
- Who updates your site's software today, and when did it last happen?
- When was your last backup, and has anyone ever tested restoring it?
- If your site went down at 2 a.m. Saturday, when would you find out?
- Is your site protected against automated login attacks?
- When something small breaks, do you know exactly who to call?
If you hesitated on two or more, your site is probably running without a safety net.
Questions to ask any provider
Whether you work with us or someone else, these questions separate real care from a hosting bill:
- How often are updates applied, and who applies them?
- Are backups nightly, and can you actually restore them?
- Is uptime monitored around the clock, and is there a guarantee?
- What security runs at the server level versus the site level?
- How are support requests billed: retainer, or only when you need help?
The bottom line on after-launch care
Your website works for your business every day. It deserves someone looking after it every day too, plus help on hand when you need a change or a fix.
If you're a 3by400 client, learn more about Boutique Hosting and On-Demand Support. Not a client yet? Start with design, CMS implementation, or site maintenance.